After Purchase Support

Support and Questions

If you have already purchased licenses for our product(s), please write to contact@wrinx.com. We quickly respond to all questions submitted to this e-mail address in the order they are received.

Our staff is available to respond to your inquiries 24 hours a day, excluding holidays. Messages are normally answered within one business day.

If you are not yet a Wrinx Labs customer, please look at our After Purchase Support page: http://store.esellerate.net/support where following free services are provided:

· Print a receipt for your order

· Re-download products purchased from an eSellerate web store

· Request serial numbers from the publisher

· Report accidental duplicate orders

· Report changes in your personal information

· Access your order history

· Reinstall products purchased from an installer or an application

· Request purchase process information

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      To check whether you have the most recent version of RecoverÔ, please check the RecoverÔ home page at http://www.Wrinx.com/, or send e-mail to contact@wrinx.com.

      Please see the section entitled Frequently Asked Questions for answers to common questions.

      Before you contact us, please do the following:

§ Be sure that you're doing everything right. We all make mistakes sometimes... Be attentive.

§ Look at the Help file: it may already contain an answer to your question. A lot of people ask us something like "how do I:", though the complete information is there.

§ Visit RecoverÔ home page in the Internet at http://www.Wrinx.com/. It's a good chance that you'll find the newer version of RecoverÔ there. If the serious bug has been found in the program, but the new version is not ready yet, we make the hot fix for it.

But if you still have a problem with RecoverÔ and noting else helps, please contact technical support at: technical@wrinx.com.

When reporting problems, please include the following information:

§ What version of RecoverÔ are you running? Select "About..." from the RecoverÔ "Help" pull-down menu. Please include the entire "version" line in your problem report.

§ Where did you get RecoverÔ (http or via software).

§ What version of Windows are you running ((including service packs and other fixes installed), US or international, OEM or not)? For example, Windows NT 4.0 with SP 6, Windows 95 etc.

§ Computer information: CPU type and speed, installed memory.

§ Description of your problem (as much information as possible to retrieve the problem).
Is the problem reproducible? If so, how?

§ If a dialog box with an error message was displayed, please include the full text of the dialog box, including the text in the title bar.

      Note: you may want to read the "How to Determine the Version of Windows 95 in Use" article by Microsoft. Use the following URL: http://support.microsoft.com/support/kb/articles/q158/2/38.asp.

      In order to get the complete computer information (working under Windows 95), open the "Control Panel", click on "System" applet and press "Print" on "Device Manager" tab.

      If you have any comments or suggestions for the next releases, please don't hesitate to post them to us.

      You can press F1 at any time while RecoverÔ is active for context sensitive help.

See also:
      Contacts
      Frequently Asked Questions (FAQ's)
      System Requirements